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From the school of, "NEVER ASSUME ANYTHING" Aluminum Coil Cover


DOC

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So I have a customer who purchased one of my after market Coil Covers for the GPZ7000 machine.

He calls me and says this coil cover sucks! (Perplexing to me because I have gotten 12 trips of hard use out of this coil cover before having to replace it. It works great.)

I asked the customer "What is the problem?" He said, "It is making my coil false like crazy I can't even use it." I said how do you know it's the coil cover? He says because I took it off and it runs really smooth, I put it back on and it goes crazy again, I can't even touch the ground with it. It sounds like there are targets everywhere. I think the coil cover is squeezing the coil too tight.

I said NO, I doubt that is the problem. That coil cover fits perfectly. Let me think about this a minute.

I pick up a new coil cover from stock and I am looking at it, and all of a sudden it dawns on me,

"Sir, you did remember to remove the gold foil label inside the coil that says "Doc's Detecting Supply" right?"

"Ah, no, why does that make a difference?" Well would you put a pull tab between your coil cover and your coil, because that foil label has the same effect,

The customer says hold on I will peel it off. He peels it off puts the coil cover back on and SHAZAMM, the GPZ7000 is purring like a kitten.

STUPID ME! I assumed that everyone would know enough to peel off the gold foil label before putting the coil cover on the detector.

I'm an idiot!

Doc

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Good on you for owning this Doc, might want to switch to paper to help folks out :-) Really, for $10K you would think an extra coil cover would be included as well as an extra battery in the purchase, those are my expectations as a consumer anyway.

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Good on you for owning this Doc, might want to switch to paper to help folks out :-) Really, for $10K you would think an extra coil cover would be included as well as an extra battery in the purchase, those are my expectations as a consumer anyway.

I hear you Rod, but those aren't my decisions to make. I just inquired a couple of days ago if they had spare batteries in yet, the answer was no.

Doc

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Well, this is an interesting topic.


It sounds like you are actually making fun of a customer Doc ?


As a novice, the mistake of leaving the foil label on the cover sounds like something I would do, just not thinking about it. Even the experienced detectorist may be guilty of the same blunder, as it could happen to anyone. Heck, you even said that is just dawned on you , so you didnt even know. Then you say to your customer "you did remember to remove the gold foil label inside the coil?" Well Doc, you couldnt have told him to if you didnt even know about it ?


When you say "STUPID ME!" and " I'm an idiot! I assumed that everyone would know enough to peel off the gold foil label before putting the coil cover on the detector". I can only figure you are saying your customers do not know enough, and your stupid ,and an idiot for believing otherwise?


While the mistake is humorous, I find it concerning that you go on at least three forums and post your experience with this customer. You could have just given a public warning by saying i.e. (be sure to remove the genuine foil label before using cover ) instead of making fun of a customer publicly.

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Well, this is an interesting topic.
It sounds like you are actually making fun of a customer Doc ?
As a novice, the mistake of leaving the foil label on the cover sounds like something I would do, just not thinking about it. Even the experienced detectorist may be guilty of the same blunder, as it could happen to anyone. Heck, you even said that is just dawned on you , so you didnt even know. Then you say to your customer "you did remember to remove the gold foil label inside the coil?" Well Doc, you couldnt have told him to if you didnt even know about it ?
When you say "STUPID ME!" and " I'm an idiot! I assumed that everyone would know enough to peel off the gold foil label before putting the coil cover on the detector". I can only figure you are saying your customers do not know enough, and your stupid ,and an idiot for believing otherwise?
While the mistake is humorous, I find it concerning that you go on at least three forums and post your experience with this customer. You could have just given a public warning by saying i.e. (be sure to remove the genuine foil label before using cover ) instead of making fun of a customer publicly.

You are right, in re-reading my post I could have done a better job.

I was actually making fun of me. Because I am the "STUPID ME", and the Idiot for putting a foil label on it. I didn't even think of the fact that it was a foil label and someone might not remove the label. I mean it took me a few minutes to figure out what the problem was. This isn't on the customer. It's not the customer's job to figure out my stupidity.

It was just stupid of me to even put anything on a coil cover that could interfere with the detector. Buying an accessory item shouldn't have booby traps on it that make it harder for the customer.

#1. I should not have used a foil label #2. Customers should not have to play a guessing came about the items I sell. Not all customers are as anal as I am and should be expected to remove all the labels. The fault is mine for assuming. Not the customers. #3 My intent was not to make fun of my customer, and perhaps my telling of the story was not worded very well. My customer and I both had a good laugh over the story and he was aware that I intended to post in on the forum. I was the idiot for putting a foil label on the coil cover in the first place.

Obviously the telephone conversation was much more light-hearted and comical. I actually said to the customer, Oh no! I bet I know the problem, I'm an idiot, I put a gold label that says Doc's Detecting on the coil cover, I'm wondering if that could be the problem. Did you remove it or is it still there? He said it's still there. I said oh come on, "You didn't remove the metal label that I put on there? Did you take the pull tab off? What about the horse shoe I taped on there with duct tape? I'll bet you anything that is the problem. I am so stupid." (By the way at the time I did not know that the label is actually foil, I thought it was printed gold background with black lettering. I have used thousands of these labels, I put them on everything, I have just never put them on coil covers before, and I won't do it again) It doesn't look like foil, but apparently it has a thin gold foil layer. Whatever it sure causes havoc with the detector. I apologized to the customer, and told him this is my fault I am so sorry that he had to jump through hoops with this coil cover. "However, I am really happy you called me because I wonder how many other guys have had this same issue? Obviously I have to get different labels, or maybe label them with dog tags, do you think that would interfere with the machine much?" And he laughed and said, I think plain paper labels would be the way to go.

But your point is well taken. I'm sorry my post read the way it did. My intent was not to make my customer look stupid, it was me. The next time I went to change my own coil cover I could have just as easily grabbed a cover out of stock, and not thought to remove the label either. I mean it's not like it's in the way or would be visible when the coil cover was snapped on to the coil, most people would never think to peel it off.

So thank you for bringing this to my attention. Sometimes the written word is inadequate to relate the tone in which it was written. I am laughing while I am typing it, in a sort of tongue in cheek style, wondering if I could be any more dense in trying to confuse the crap out of my customer, and you are reading it with a furrowed brow thinking, what an asshole Doc is.

I am not perfect, but I work on being better every day. I don't think you will find any of my customers that are unhappy that they have done business with me. I twist myself in a knot to help my customers whenever and where ever they need help.

Doc

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