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MINELAB AMERICAS REPAIR ....


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In July 2011 my GPX 4000 went Tango Uniform (toes up)(dead) so having heard so many bad reports

about the bad service in Downers Grove in Illinois I emailed Minelab in Australia and quickly received

a reply from Nenad Lonic....here's what he said:

Hello Don,

Sorry to hear your 4000 has developed a fault. Do you still have the push button On/Off? If so, then this is a known problem, and we replace these with a Spring Loaded toggle switch.

Unfortunately the forums show a few bad reports of the US service center, but don’t indicate all the happy customers.

If you send your detector to the US service center, I’m sure they can repair your unit, and return it to you in a timely fashion.

I’vie cc’d Jeff Otero in, and he can advise the correct address to send your unit to.

Best regards,

Nenad Lonic

TECHNICAL SALES REPRESENTATIVE

After receiving Mr. Lonic's reply on July 14 I also received this email from Jeff Otero in the repair

center with this message:

Don I will put your machine into special attention to reduce the time on the turn around, Special attention goes right to the techs desk. The repair itself will depend on what specifically is wrong with the machine and if the tech can repeat the symptom right away. Either way the repair would most likely be done that day and sent out, that is if the machine comes in early enough in the day to start the repair. The serial number is the barcode number.

So after receiving those two emails on July 14 I mailed my GPX 4000 to them on July 15....on the 25th of July Mr. Lon Ambercrombie emailed this message to me:

Mr. Martin,

Good morning, my name is Lon Abercrumbie and I am the Customer Service Specialist here at Minelab. This is a confirmation email informing you that we have received your detector in for repair. Your RMA number is 7959, that is our tracking number here at Minelab. The turnaround time on our ground detectors are 10-15 business days and on Excalibur detectors it is 30-40 business days. When your detector is on the table for repair the technicians will either email you or place a phone call to inform you that you detector is ready for repair. Feel free to contact me anytime at this email address if you have any additional questions.

Then on July 27 I received this email from Jeff Otero:

Don-

Darin has uncovered the problem with your machine at this point. Unfortunately the repair is very difficult and time consuming as it involves board level component replacement. The cost of the parts is minimal but the amount of labor, time wise would be at least 4 hours, possibly more. At minimum the charge for labor would be $300 with the possibility of more. If the labor extends further than that we will inform you of that, for further approval. Please let us know if you would like us to proceed.

Jeff Otero

Then 8-1-11 Darin Brown posted me this message:

Don-

To replace the ribbon cable, change a board component and install a new toggle switch with labor and shipping your total is going to run 493.53. When you are ready please call Mary Oster at 630-401-8154 to arrange payment.

Regards,

Darin D. Brown

Customer Care Technician, Minelab Americas

Then after several other emails to figure out the shipping method I get this email on 8-2-11:

Hello Don,

Your total, which includes shipping, is $404.53 USD.

Please respond with your visa card number and billing address.

Thank you,

Mary Oster

Finance & Administration Assistant

Minelab Americas, Inc.

Then the acknowledgment of the shipping:

Don

Your machine has shipped. Below is the USPS tracking information. If you have any questions please let me know.

EC970684275US

Thanks

Mike

Michael Jones

Then on 10-3-11 I receive this email from the customs people here in Brazil...without boring you with

all the boring details what it says is they want a receipt where I paid Minelab...also I should register

with the postal authorities(I did) and I also sent them a receipt marked "paid"...then they wanted me

to send them a copy of my bank statement showing where I paid Minelabe...I emailed them they I

wouldn't give them the whole page of my bank statement but I did copy and email them the one line

showing where I paid Minelab...I did everything this Mr. Faila in customs wanted but then he said

none of it was good enough so he sent my GPX 4000 back to Minelab...turns out this Mr. Faila is a

wolf in sheep's clothing....for the first several emails they were all in Portuguese then all of a sudden

he started his emails in perfect English...A.. H...

On 11-4-11 another email from Darin Brown:

We have it.

Darin Brown

Customer Care Technician

Then again on 11-7-11 this from Darin Brown:

I’m going to check it this morning. Then myself, Jeff and Mike will figure out how we are going to send it back. We’ll keep you posted.

Darin Brown

Customer Care Technician

As you can see up until now this entire thing has taken just short of four months...I've had emails

from 7 different folks at Minelab Americas repair....who ever said they couldn't get a reply from

Minelab must have been doing something wrong...although they have some new people there now

and things are certainly going better...now for the big number one surprise....since the folks in the

repair center was trying to figure out how they were going to get my detector back to me Jeff Otero

and Ricardo Coelho(Sales Director - Latin America) ....

HAND DELIVERED MY GPX 4000 TO ME TODAY 11-18-11 HERE IN URUACU, BRAZIL!!!!

I my opinion the repair center did a good turnaround...great communications and now I'm a

happy camper...even with my forced down time to get healed up...

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darn Don that's a long story. Glad to hear you got it fixed and back. Now get well and get out to use it. Next door to the post office in Vegas there is a Minelab office, I don't know what they do there but I stopped and talked to them and they took my detector, sent it back east to get fixed and then called me to find out where to mail it to. I told them I was across the street and walked over and got it. So my dealings with them so far are OK.

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Gregg when I was talking to the Rep. yesterday he mentioned they had an office in Vegas but I failed to ask any

details about it...maybe today or tomorrow....

Something else that may be good to remember is when I stored my batteries for the 4000...one was the original

battery for the 4000 and my reserve is a 5000 batt. and I gave each a full charge but then yesterday when I was

going to check out the 4000 neither batt. would even turn it on....surprising it only took them both about 30 minutes

to reach full charge again....

So after four months the Lithiumion batt. will fall below the required 7.2 volts for operation....

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Get that 4000 a frequent flier card! It has made 5 trips either to or from Brazil and the US and one trip from AU to the US....

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Get that 4000 a frequent flier card! It has made 5 trips either to or from Brazil and the US and one trip from AU to the US....

Not a bad idea there El D......especially since the Doc told me to take it very easy for the first month...and that's

today....then he said for the next two months to take it easy....

Ok....so today Anesio said the road that is normally rough as a cob has been graded and it's ok now...so tomorrow

I'm head for the "red dirt hell" to test the repaired 4000....I'll use a small coil and take it easy....

Oh flak....took your advise about the walking....in two days I'm up to 1/2 a mile...sure pains me to go past that

house of the 29 year old divorcee that I've been walking to at the end of my block....

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Not a bad idea there El D......especially since the Doc told me to take it very easy for the first month...and that's

today....then he said for the next two months to take it easy....

Ok....so today Anesio said the road that is normally rough as a cob has been graded and it's ok now...so tomorrow

I'm head for the "red dirt hell" to test the repaired 4000....I'll use a small coil and take it easy....

Oh flak....took your advise about the walking....in two days I'm up to 1/2 a mile...sure pains me to go past that

house of the 29 year old divorcee that I've been walking to at the end of my block....

...walking past the house gives you good reason to pass it one more time on the way back home. :evil1:

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0800 picked up the #2 grand-pa Anesio...headed East straight away....went through the Military Police barricade

no problem....across the big bridge....a few minutes later the first turn into "oro fina" only about 8 more miles to go

of the dirt road that Anestio said was just graded....

PSA time: if you have body parts that hurt with every little chug hole in the road DON'T take the word of someone

that has NEVER driven a car and NEVER will....the bicycle he has is 26 years old and is still a challenge...we

started down the dirt aka muddy road that sure nuff was graded about 10 rains ago....pot holes and rain run off

trenches everywhere....but I kept thinking this is still better than the "friggin house"...that was my thinking for the

first mile....six miles later and passing the two houses where killers struck two months ago and beat one old man

severly and put him in ICU....the other one they just used a shot gun on...RIP in peace old timer...only two more

miles to the red dirt hell....the last 1/4 mile was the worst....pulled in as close to the big hole as I dared and was

now thinking "just get me back to the house in one piece dear Lord"....

Got out and got Anesio going with the GP3500....got my GPX 4000 out and got suited up and ready to go....

BOOM...thunder and a solid line of rain about one mile away....still beats sitting in that "jail house of sorts"....

Thirty minutes later and four pieces of iron from the dozer blade the lightening was every few seconds so decided

I had better get back to "home sweet home"....and a frig full of new beers....

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I've yet to get past that house Mac.....she had this T-shirt on today...

post-300-0-83100300-1321814563_thumb.jpg

I do try to be careful---wear sunglasses and other tricks---if my wife catches my eyes drifting there is hell to pay.

Thinking of getting her this shirtretro_ive_obteve_o_t_shirt_do_bichano-p235350007559612189zv25c_380.jpg

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Morning Patrick...I believe that the older we get the more important priorities are in life...

A special entire rack in the frig for the beer....

One for the spicy hot mayonnaise next to the sandwich material....

Beef jerky for a en route to the hunt area snack....

Back seat of the P/U is for beeping gear....people want to ride...get in the back...if raining wait for the bus...

Where I put my gear in the house is where I want it....NOT open for debate....

Don't pay attention to the beeping on the computer...it's just saying time to re-stock the beer...

When I bring nuggets home I'll do the cleaning...thank you very much!!!

Don't anybody dare touch or for sure don't move any of my "man stuff"....

And always keep an open mind to add to this list at a moments notice!!!!

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Morning Patrick...I believe that the older we get the more important priorities are in life...

A special entire rack in the frig for the beer....

One for the spicy hot mayonnaise next to the sandwich material....

Beef jerky for a en route to the hunt area snack....

Back seat of the P/U is for beeping gear....people want to ride...get in the back...if raining wait for the bus...

Where I put my gear in the house is where I want it....NOT open for debate....

Don't pay attention to the beeping on the computer...it's just saying time to re-stock the beer...

When I bring nuggets home I'll do the cleaning...thank you very much!!!

Don't anybody dare touch or for sure don't move any of my "man stuff"....

And always keep an open mind to add to this list at a moments notice!!!!

X10 here at my home as well, it took a little while for all to learn and know this, but it is my law and it stands!!

Skip

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X10 here at my home as well, it took a little while for all to learn and know this, but it is my law and it stands!!

Skip

Same here Skip....post-300-0-30964600-1321961751_thumb.jpg L-R....boots.. canteen pouch...GPS...camera on one kitchen chair ready to go...three other chairs for two people

so why the drama?post-300-0-47207000-1321962009_thumb.jpg

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Your right El. D.....I forgot about that....hope you don't mind me hanging my gear on it since your not using

it....course you can fix that anytime you want....

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