There is a easy fix for the tray and that is to grind the back lip on the tray to fit in easy. If you did not receive a reply is probably because, we did not get your message or spam or not sure. If you had such a frustrating problem you should have attempted to call us. As we are not perfect and not robots, we try our best to serve our customers. We strive to make the best equipment possible and go out of our way to help people. Each tray is fitted to to it's own box. Sometimes if you have any debris embedded on the foam, it does make it difficult to get in position. I tell people to shave the back lip on the tray 1/8 if a inch and it will slide in easy, every time. The better recovery is due the electrostatic charge and the layered board, that make a big difference. We want everyone to be satisfied with their purchases from our company. We have sold tens of thousands of these boxes all over the world and have had, great success. No other dry washer manufacturer, compares in technology and recovery. The time you spent writing negative comments, would have been better served, talking to us to fix the problems. You can call us anytime and we will help you and work with you to solve any issues.