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Ridge Runner

Fix For The Gold Monster 1000

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I got my first call from Minelab repair center in Pa. The repair Tech wanted to go over with the note I sent explaining my trouble. The only thing he said the GB was way off when he got it but running it over a test bed they have he couldn't find any trouble. I told him I didn't have any trouble back home in mild ground. I said that others or having trouble just with the small coil but me and another has trouble with both. He plans to run more test on it and get back with me. I said no rush being it's got to cool down before going out again.

I don't want to be like one guy sent his in and got a new one with the same trouble. Now Chris R. is saying his is starting to act up on both coils. I'll let him fill in the void on any questions you have.

Like said on Steve's forum we can talk about what's wrong but Minelab has to find it and a plan of action to correct the problem. I just hope it don't turn into a snow ball affect and get bigger.

Chuck

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Hi Chuck

I'm very interested to see your out come mate on this matter!  As I've contacted Minelab with my first machine about this nearly Taboo subject, Minelab just replaced my entire first machine but my concern at that stage was that by doing this they weren't addressing the actual issue! And Sadly my second machine is also doing the same thing with the small coil again, I cannot comment on the bigger coil as I've never used them. And I say Taboo because I had a few comments that made it sound as if I was either bagging Minelab , or had never used a VLF detector before or because I hadn't bent cable correctly or hadn't tapped it correctly!! I'm certainly Not bagging Minelab as they make the best gold machine by none!.

So just feeling a bit unsure now of my next move.

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46 minutes ago, Bhogg said:

Hi Chuck

I'm very interested to see your out come mate on this matter!  As I've contacted Minelab with my first machine about this nearly Taboo subject, Minelab just replaced my entire first machine but my concern at that stage was that by doing this they weren't addressing the actual issue! And Sadly my second machine is also doing the same thing with the small coil again, I cannot comment on the bigger coil as I've never used them. And I say Taboo because I had a few comments that made it sound as if I was either bagging Minelab , or had never used a VLF detector before or because I hadn't bent cable correctly or hadn't tapped it correctly!! I'm certainly Not bagging Minelab as they make the best gold machine by none!.

So just feeling a bit unsure now of my next move.

I know exactly what your saying and it does feel like Taboo to even bring it up-but Im no stranger when it comes to me against the masses :tisk-tisk:-I have taken no action yet and I need to put the big coil on as well to see if it falses and then make my decision  :idunno: Mike C...:200:

Edited by Mike C...
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I think it is worth mentioning, before some folks go getting their panties all knotted up and perhaps end up making statements they later wish they hadn't, that IMHO the "cable problem" some are experiencing can just as easily be a possible software issue as a supposed hardware problem..

Just saying, peeps.. This is new tec being used here.. Simply because the current issue at hand mimics past cable problems doesn't mean that's the actual cause this time..

I'm not saying it isn't a hardware problem.. However, if those suffering the the worst falsing problems are also those who constantly run the Monster wide open, the falsing can easily be software related..

Swamp
 

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Trust me they are actively working on solving whatever the issue is, it just how Minelab rolls. Rarely will they discuss the details of the issue same as most manufactures as much is private tech info and the affected detectors will be replaced or repaired as soon as possible as well as the issue solved. The Gold Monster has been in the field now for several months and there have been relatively rare thus far compared to sales and detectors in the hands of the public, Nugget Shooter alone has sold more than 50 already and have had no issues that customers have relayed to me except a falsing issue with the 5 inch coil wire and he fixed it by securing the wire, I did this as well.

I did have a couple folks that did not understand the new technology when in Discriminate and thought they were getting false signals, but once I took them out and explained that they will always hear the intermittent half signals as the micro processor adapts to ground, hot rocks, and trash targets.  Once they learned to listen to the processor work and dig only the good solid repeatable Beep-Beeps they were in full understanding and humming right along.

The reports of some detectors being replaced I to have heard and good for Minelab, but that may suggest also that there were some detectors with internal issues and that will surly be fixed soon. Perhaps a few bad processors? I have no clue at this point, but I am going to see if I can learn more for you all. Like I said out of all I have sold no issues other than a 5 inch coil hearing it's own wire and securing it tight fixed it. 

Sorry to the folks that got one that had to or may have to be replaced, but Minelab always takes care of their customers. If any of my customers feel their detector has an internal issue I would love to have a look at it and try it before it gets sent in so I may experience it my self.

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Hi Bill maybe we could meet up sometime and you could see that Im not imagining that mine is not a internal or a setting  problem but a coil issue-we could even swap it over to your GM and then see what it does-let me know :4chsmu1: Mike C...:200:

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Securing the coil cable on both coils didn't do a thing for me but if it worked for others that's great.You that have tried everything  and nothing has worked then you need to call Minelab. They will give you a return number and will send you a shipping label. The only thing it's going to cost you is your time. Write the return number on the outside of the box and at some time are another you will get a repair number sent to you by email or text. Be sure you tell them the problem and a good number to call you.

Like Bill said Minelab wants to find and fix the issue we having.

Whatever you do try not put a rush on them. I don't want to get it back and have to turn around again then send it back another time.That is no fun!

Chuck 

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Kinda like the recall on your brand new vehicle. The work and inconvenience are all yours.  

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fishing8046

I know what you say is true but I'm just glad we have a warranty to fall back on. I'll eat humble pie if I can get my GM 1000 back and it is fixed. I've been down the road singing down the road again more than once and that is not a fun thing.

I'm waiting on a call from Minelab repair center to hear more if my GM if it's is going to make it. This is as in fixed. Love that warranty.

Chuck

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I got a funny reply and a odd one from Minelab.

I just got a text from Minelab repair center saying the repair on my GM 1000 was complete and I could pick it up. I told whoever it was a long drive for me and would they be so kind and ship it back to me.

I ask what had been done to it but no reply as of yet.

That is a odd one.

Chuck 

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LOL.  Come on, Chuck, there's a lot of good gold ground between here and Pennsyl-tucky.

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20 hours ago, Ridge Runner said:

I got a funny reply and a odd one from Minelab.

I just got a text from Minelab repair center saying the repair on my GM 1000 was complete and I could pick it up. I told whoever it was a long drive for me and would they be so kind and ship it back to me.

I ask what had been done to it but no reply as of yet.

That is a odd one.

Chuck 

They will ship it.... That is odd......

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Bill

I'm sure the Tech was just joking. We had talk before and he knew where I lived. The only trouble I have is he said he'd let me know what if anything was wrong. I hope when I get it back it is a note from him saying if something was wrong and if not say that too.

Thanks for your reply.

Chuck 

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Hey Andy

Why don't you come on over from Az. I'm more than willing to wait for and you look younger than myself so I let you drive. We can hunt back together.

That sounds like more fun than I can stand. Us just let Minelab ship my GM back to me and forget what I said before about coming.

The Best

Chuck

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You got me, Chuck.  I really need to pick a better picture.  But what can I say, Photoshop will keep me looking young forever.   :brows:

I do hope you get your GM back soon.   Stories like yours, and others for that matter, have me waiting to see how things are handled.

Andyy

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Well this morning I got my GM 1000 back from the repair center. I put it together and didn't turn it on until I got outside. I was told nothing could be found in trouble with the unit but just maybe on the small coil when he bump it. I had put the small coil on and when I turn it on it was set at 10 on the sensitivity with it set on the gold mode also. When it came alive all I heard was snap crackle and pop. The only way it would settle down was with the sensitivity at 5 or 6 or auto- sensitivity. The way he had it set I got falsing on my carpet grass and  the same if you bump it on a tree. You could see the new coil hadn't been taken out of the plastic bag and tested on my detector before being sent.

I have a place I can go to about a hundred miles from home that is high mineral belt. Some gold has been found there but a very small amount. One guy did find a small gold nugget and a silver one also.

I will get back with everyone after the testing I said I'd do.

Until then.

Chuck 

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Doesnt sound good chuck- keep your fingers crossed and hope for the best-what happened to the engineer they were sending out ? :idunno:Please make sure you post how it did in the field -Thanks-Mike C..:200:

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Mike

 I do hope all goes well when I get where I need to do the testing on my GM. The question about the engineer I wish I could say I know something but I didn't hear another word about him. I'm not so sure that the Tech believed what I told him to be true.

Just like the new small coil he sent me I think it was more to make me happy that something had been done. He was so sure of himself he didn't bother to open it and try it.

I don't want to send it back so I'll give it my best to check it out .

Like said before until then.

Chuck

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On 01/10/2017 at 8:53 AM, Ridge Runner said:

Well this morning I got my GM 1000 back from the repair center. I put it together and didn't turn it on until I got outside. I was told nothing could be found in trouble with the unit but just maybe on the small coil when he bump it. I had put the small coil on and when I turn it on it was set at 10 on the sensitivity with it set on the gold mode also. When it came alive all I heard was snap crackle and pop. The only way it would settle down was with the sensitivity at 5 or 6 or auto- sensitivity. The way he had it set I got falsing on my carpet grass and  the same if you bump it on a tree. You could see the new coil hadn't been taken out of the plastic bag and tested on my detector before being sent.

I have a place I can go to about a hundred miles from home that is high mineral belt. Some gold has been found there but a very small amount. One guy did find a small gold nugget and a silver one also.

I will get back with everyone after the testing I said I'd do.

Until then.

Chuck 

Mmm that’s very sad news Chuck!! 

I’m starting to wonder weather they a taking this issue seriously? 

Surely they would’ve been able to see as you did the way the detector behaved as soon as you turned it on!!?

And obviously not every person that has brought one is on this forum to get a true indication of how many people are having this same issue!  And I could only imagine that if their a first time detector user what they must be thinking if they are having this issue!  I know myself if I was a first time user and having this falsing issue I would’ve gotten the shits and wrapped it around a tree!! And either given up on this hobby full stop or have thought that minelab are crap!. Because let’s face it everybody reacts differently when having problems/issues but even more so with a first timers experience!  But to those of us that have experienced similar issues before we know better then to believe it’s normal for the detector to behave like that!.

I’m certainly not a first time user of VLF’S but unfortunately I’m starting to get frustrated myself as well, more so though to thinking I’m either imagining this issue or not getting taken seriously or listen to!.

And to be truthfully honest if it wasn’t for my wife loving the ease of use of this machine I may have given up and tried the Au gold finder or GB2,  but obviously the great features of the GM1000 have me persisting with this issue for the time being!. I’ve also go the SDC so I have another great gold finding detector,  so just hope minelab really do/are taking this seriously!.

Minelab replaced my first small coil but the replacement one has the same issue perhaps not as bad as the first one but it’s still to annoying for me to try and persist with it!, I used the larger coil for the first time on my last outing and was happy to say that it preformed great and as it should. But really needed the smaller one to get into the tight spots that  I needed to and also the smaller one is that bit more sensitive on the really small stuff from what I could see !. 

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Bhogg

I plan on making that trip I was talking about tomorrow. I can't see anything will be better that before being nothing was done to the unit. I really hope it works great and I will give it my best. I will report all in what I done plus all the settings I used here. The area has lots of black sand and a high mineral content with a small amount of gold plus some silver. Sending me another 5 in. coil in my opinion don't constitute a fix when it shows the same trouble.

Until Then

Chuck

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I didnt have to take mine out in the field to know there was something wrong-after putting it together I knew as soon as I turned it on and tested it :idunno: Mike C...:200:

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Well I got out today to do my testing on the GM 1000

I couldn't believe how well it ran from the time I turned it on. I tested both coils in the deep mode and could run both with the sensitivity set at 7 without any noise but had some noise started at 8.

Then I put it in the gold mode and I could run the sensitivity up to 10 in both coils. I did kick it into the auto plus but that's a maybe. I did try to see if either coil would false but that was not to be. I guess what gets me it didn't run this good at home and I did have some falsing there.

I plan on more testing before I make a trip to nugget country.I wasn't so interested in depth on this but will next time. If your detector isn't working correct you forget about anything else.

Chuck

PS I know this don't help with any trouble some are having but I just tell it like it is. 

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Keep us posted Chuck and it sounds like they may have fixed your issue :head:-the noise you experienced at home was probably just EMI from your electric :arrowheadsmiley: Mike C...:200:

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Hi Ridge Runner 

Very interesting mate!!,  I’m hoping they tell you what they actually found wrong with it!! 

So is it actually a new coil or did they pull it apart and fix it? 

Just hoping they can fix mine then now !  I understand it’s easier to just replace it, but it’s not really fixing the issue. And I’m sure Minelab themselves would want to know if they do have an issue.

It’ll be very interesting to see how your’s goes over the next few months!,  I really hope it’s the end of the issue and is a successful fix that will help everyone else’s problem if there’s are the same.

 

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